Shipping & Delivery Information
The Dolls House Boutique uses Couriers Please, Fastway and TNT for our deliveries, depending on your delivery location and the size of your parcel.
- Express Delivery: The Dolls House Boutique offers flat-rate courier shipping of $9.95 per order Australia wide. Your order will typically arrive within 5 working days - often much sooner as, where possible, we book express services.
- Deliveries to remote regions can take longer depending on the courier's delivery schedule. We will sometimes use Australia Post for parcels where it will ensure faster delivery to you.
- We are unable to ship to PO Boxes due to the large nature of most of the items on our website.
- All orders require a signature on receipt of your parcel, unless the buyer has given written authority to leave the parcel in a secure location. If written authority to leave is given, The Dolls House Boutique will not be held responsible if the parcel is lost or stolen.
- To avoid delays in delivery, please provide a shipping address where someone will be available to sign for the parcel. If your order was shipped with Australia Post and no one is available to sign for the parcel, it will be taken to your nearest Australia Post Office. You will receive a collection card in your mail box informing you of how and where to collect your parcel. If your order was shipped by courier and no one is available to sign for the parcel, you will receive a calling card in your mail box with your courier's contact number, for you to call and arrange a time for re-delivery of your parcel.
- The Dolls House Boutique ensures all parcels are dispatched in a timely manner (usually within 24hrs). We work with the best delivery partners we can to ensure speedy delivery, however we cannot be held responsible for any shipping delays experienced that are out of our control.
- Due to the very large and heavy nature of these products, $9.95 flat-rate shipping Australia wide does not apply. we ship directly from our suppliers warehouse and can provide a quote to your destination based on their courier agreement. Please contact us to get a quote.
- We are only able to ship smaller items overseas (e.g. dolls and furniture). Buyer pays actual postage costs. Please contact us for a postage estimate.